Frequently Asked Questions

We manage platforms like Facebook, Instagram, TikTok, YouTube, and X, depending on your chosen package. Let us know your target audience, and we’ll recommend the most effective platforms.

Results vary depending on your business and industry, but you’ll typically see improvements in engagement and brand awareness within the first 30–60 days. Long-term strategies yield more substantial growth.

Absolutely! You can switch packages with a 30-day notice, allowing us to adjust our services to fit your evolving needs.

No, ad spend is not included in the package price. You’ll need to allocate a separate budget for ads, which we’ll help manage and optimize.

We operate on a fair usage policy. If your requirements exceed your package, we’ll inform you and offer additional services at a rate of R400/hour or recommend upgrading your package.

Yes, we can tailor a package to meet your unique needs. Contact us to discuss a customized solution for your business.

Website management includes content updates, technical troubleshooting, and SEO optimization to keep your website running smoothly and attracting visitors.

We provide detailed analytics reports showing metrics like reach, engagement, clicks, and conversions. This data helps us refine strategies to maximize results.

You’ll need to provide a 30-day written notice. Depending on the contract, early termination fees may apply for ongoing campaigns or projects.

Yes, all content created for your business will be owned by you after full payment has been made.

While we work hard to deliver excellent results, external factors like market conditions, product demand and competition can affect outcomes. Our strategies are designed to maximize your potential for success.

We accept EFT payments and other secure methods. Payment is due upfront on or before the 1st of each month.

We don’t offer trials, but we’re happy to discuss a short-term contract if you’d like to test our services before committing to a longer-term plan.

Getting started is simple! Choose a package that suits your business needs, click the “WhatsApp” button, or send us an email through our contact form. WhatsApp is the fastest and most direct way to contact us. We prefer to spend some time on a call to get to know your business before taking you on as a client.

We start with a thorough consultation to understand your brand, goals, and target audience. From there, we create customized strategies and content that reflect your brand identity.

We provide monthly reports for all packages, detailing progress, performance metrics, and insights.

We’ve worked with businesses across various industries, including retail, hospitality, e-commerce, healthcare, and professional services. Whatever your niche, we tailor our approach to fit your needs.

Of course! We value your input and encourage collaboration. You can review and approve content before it’s published to ensure it aligns with your vision.

We’re flexible! If your business needs evolve, we’ll work with you to adjust your package or create a custom solution that fits your new requirements.

No problem! We can design and develop a professional website for your business as part of a separate or customized package.

We prioritize your privacy and confidentiality. All client data and project details are securely stored and handled in compliance with industry standards.

Yes! You’ll have a dedicated account manager as your main point of contact, ensuring seamless communication and project execution.

For urgent matters, we’re available via email or WhatsApp. Standard support and updates are provided during regular business hours.

Website development timelines depend on the complexity of your project. Typically, we deliver basic websites in 2-4 weeks and more complex websites in 6-8 weeks.

No, all fees are transparent and outlined in your package. Any additional charges for extra services will be discussed and approved beforehand.

Each package includes a set number of revisions. Additional revisions are billed at R200 per revision, or you can upgrade to a higher package.

We allow pauses for valid reasons, provided you give a 30-day notice. However, a reactivation fee may apply when resuming services.

We focus on affordability, transparency, and personalized service. Our team is passionate about helping businesses thrive, and we combine creativity with data-driven strategies to achieve real results.

We’re here to help! Contact us anytime through our website or social media, and we’ll get back to you promptly.